Welfare and Wellbeing

Serpentine Running club takes the welfare and wellbeing of its members very seriously. We are obliged through our affiliation to various governing bodies to implement the policies and procedures that they have established.

Welfare Officers - contact us

The Welfare Officers will listen confidentially* to any issue that may arise, and endeavour to support your individual needs and well being. If you have any queries or concerns, we encourage you to contact one of the Welfare Officers below and discuss your concern directly with them.    

Guy Regis

Guy Regis


Ellie Pulze

Ellie Pulze


They can be reached at welfare@serpentine.org.uk or look in Serpiebase for other contact details. If none of the Welfare Officers are available, please get in touch with a member on the Committee and one of us will respond to you as soon as possible.

Welfare - what it means

The Club aims to create an environment where you feel safe and are able to participate in club events without being subject to any form of harassment, bullying, verbal or physical abuse or excessive pressure. 

Welfare covers a wide range of issues such as safeguarding and protecting children, anti-bullying, equality, poor practice in coaching and disciplinary and grievance matters. The Club's Codes of Conduct and procedures for dealing with child protection concerns, other welfare issues or grievances are provided in Club Rules, Bylaws and grievance procedures. In addition, we have adopted the UKA Welfare and Child Protection policy and the latest version can be viewed here.

Welfare – what we expect from our members

It is everyone's responsibility to ensure the safety and enjoyment of all those who participate in club events.

Children and Vulnerable Adults

Any person with information of a disclosure, allegation or concern about the welfare of a child or vulnerable adult must immediately report to one of the Welfare Officers who will refer the matter to UKA’s CPLO or Home Country lead welfare officer, as appropriate. These concerns may arise due to:

  • an individual disclosing that they are being abused
  • the behaviour of an adult towards a child or vulnerable adult
  • a number of indicators observed in a child or vulnerable adult over a period of time.

Mental Health Ambassadors

England Athletics, supported by Mind the mental health charity, have launched a Mental Health Ambassador programme. Serpentine is pleased that we have several volunteer ambassadors. The programme aims to establish a network of volunteer ambassadors from affiliated running clubs and groups across England to support those of us who are experiencing mental health problems. Support includes helping people to start running, get back into running, or continue running as well as to improve the mental wellbeing of their existing members. This volunteer programme links to #runandtalk, a campaign to improve mental health through running in England by:

  • Getting people talking about mental health, sharing their experiences and removing stigma.
  • Raising awareness of mental health problems.
  • Supporting people experiencing mental health problems to be physically active through running start, return to and continue running.

The ambassadors will be working with their clubs on a variety of things including:

  • Creating a mental health action plan for their club/group.
  • Organising specific events or open evenings.
  • Creating links with local mental health services/organisations.
  • Sharing information on social media about #runandtalk and other related campaigns.
  • Starting conversations about mental health.
  • Sharing good news stories.
  • Supporting leaders, coaches and other volunteers with relevant guidance on mental health.
  • Volunteering through Mind and other organisations to support people experiencing mental health problems to start running.

Serpentine's mental health ambassadors are:

  • Fliss Berridge
  • Coralie Frost
  • Jamie Giles
  • Daisy Temple
  • Sid Wills

Please feel free to contact wellbeing@serpentine.org.uk if you would like to talk to one of our mental health ambassadors.

Affiliated Bodies

UK Athletics

England Athletics

British Triathlon Federation

* In order to provide the support for your needs and wellbeing, the information shared with a Welfare Officer may be shared with other Welfare Officers and/or the Committee, but only on a need to know basis. Exceptions are also made, for example if you may present a danger of violence to others; or if there is a reasonable suspicion that you are likely to harm yourself unless protective measures are taken.