Lanzarote Cancellation Policy

We understand that unplanned issues can come up and you may need to cancel your trip. Our cancellation policy for the 2026 Lanzarote trip follows the one of Club La Santa.

Cancellation by the Traveller

Subject to any changed to Club La Santa’s policy, the following arrangements will apply:

Until 5th December 2025

Deposit lost, any further payment towards the full cost of the trip will be refunded.

From 6th December 2025 to 7th January 2026

50% of total balance lost

From 8th January to 4^th February 2026

70% of total balance lost

5th February 2026 and later

100% of the total balance lost

Making a private agreement with someone who is not already registered to replace you has generally been the preferred approach in the past if cancelling.

Cancellation by Club La Santa

The Serpentine Club acts only as a facilitator of the trip and does not take responsibilities for Club La Santa failure on its obligations. Refund by Club La Santa of costs (accommodation, transfers) due to cancellation by Club La Santa are subject to the terms of booking with CLS (found here). In case of cancellation from Club La Santa, the Serpentine Club will transfer to the participants all refunds payments it would receive less the fees it may have been charged, however, it will not cover the difference should not all refund be obtained from CLS. In case of cancellation by La Santa before the trip, the Serpentine Club will refund the payments received for coaching and other activities costs.

Amendments

In line with Club La Santa booking conditions, we will recharge you the £50 administration fee for any amendment to your booking that you request, if charged by Club La Santa.

Here you can create a free account from which you can manage one or more athlete accounts. For example, for members under 16, please get a parent or guardian to register here, and then register the athlete from within the parent account. The details you enter here should be for the parent or manager, not for the athlete. If you are 16 or over, you can instead register your own stand-alone athlete account.

Disclaimer

Serpentine will make every effort to ensure that all information given is true, accurate and complete. However, Serpentine is not responsible for any errors or omissions or for the results obtained from the use of such information.

Your use of serpentine.org.uk is solely at your own risk. No advice or information, whether oral or written, obtained by you from Serpentine or through serpentine.org.uk shall create any warranty not expressly made in these terms of service or imposed by law.

Our website is made available for public use solely on the basis that Serpentine excludes to the extent lawfully permitted all liability whatsoever for any loss or damage arising out of use of our website or reliance upon its contents. The information contained on our website was correct at the time of writing.

Limitations of Liability

Except as required by law, Serpentine shall not be liable for any indirect, incidental, special or consequential losses or damages or loss of profits, data, goodwill, revenue in each case regardless of whether such losses or damages arise in the normal course of events or whether Serpentine has been advised of the possibility of such damages.

Serpentine will not be liable for any such losses or damages whether arising in contract, tort (including negligence) or otherwise arising out of or in connection with this website including without limitation the use or the inability to use serpentine.org.uk, or messages received, or transactions entered into through serpentine.org.uk, or resulting from unauthorised access to or alteration of your transmissions or data.

There may also be times when our services become inaccessible as a result of technical difficulties experienced by Serpentine or on the internet; we will, however, use reasonable skill and care to overcome these difficulties where they are within our control.

Control of links to other sites

Our website contains links to other websites. Such links are provided for your convenience only. Serpentine does not control such websites and is not responsible for their contents. The mere inclusion of such links does not imply any endorsement of the material on those websites or any association with their operators. We cannot guarantee that these links will work all the time and Serpentine has no control over the availability of the linked pages.

Requests for links to/from other sites

If you only wish to link to a maximum of three pages on this site then you do not need to request permission. If you wish us to add a link to your site from serpentine.org.uk please note that we will usually only consider this if your site is related to running, triathlon, athletics or a related activity or service. We never enter into link-exchange agreements.

Cancellation by the Traveller

Cancellation by Club La Santa

Amendments

Register as a parent or manager

Terms of Service

Disclaimer

Limitations of Liability

Control of links to other sites

Requests for links to/from other sites

Privacy Policy

Serpentine Running and Triathlon Club privacy notice

Contact details

Lawful bases and data protection rights

What information we collect and use, and why

Where we get personal information from

How long we keep information

Who we share information with

Social Media

How to complain

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