How do I transfer my first claim club?
If you are a first claim member of Serpentine and would like to transfer your membership to another club this is managed through the other club.
The England Athletics process is here http://www.englandathletics.org/take-part/athlete-registration/change-of-club/
Does Serpentine accept Juniors?
We are no longer involved with junior training at Paddington Recreation Grounds. Everyone Active have now taken over management of these sessions, please contact them if you have any queries regarding these sessions. Link to all sessions below, it is listed under Junior Athletics.
https://www.everyoneactive.com/centre/paddington-recreation-ground/#activities.
The club supports entry to the Summer League and Met League XC races for Juniors.
How do I change my payment method?
I now qualify for (or no longer qualify for) a concession membership. How do I change my subscription?
If you wish to apply/remove a full time student or unwaged concession membership this is Coming soon: you will soon be able to change your subscription type yourself. Until then, please email membership@serpentine.org.uk and we will change it for you. The definition of qualification for a concession is here
How do I change my privacy settings?
Members of the club can also find you in the member directory, or see when you were last active on the website. You can change how much of this is visible here.
Help! I need to contact a member’s emergency contact?
https://www.serpentine.org.uk/members/username/emergencies/
To access a member’s information you will need to re-enter your password. When you access a member’s information, this will automatically send an email to the member whose information is being looked at, to tell them that their private information has been accessed, and by whom. This means that if you can access the information in an emergency (eg. if there is an accident on a club run) but others will be informed is you attempt to access surreptitiously.
I want to cancel my club membership. How do I do this?
If you cancel your Serpentine membership subscription during the year, your membership will continue until you reach the end of your membership year.
If you are dissatisfied and would like a refund of the subscription you have paid, or to end your membership immediately, please send an email to membership@serpentine.org.uk and where appropriate we will organise a refund for you.
I want to cancel my England Athletics membership.
If you want to resign from England Athletics, or seek a refund, please contact England Athletics directly.